Assessing and Managing Project Risks
Project managers can experience expected and unexpected challenges at any stage of a project. One project I worked on that had scope creep was a project to develop training for an updated customer information system at a call center at an insurance company. I was one of three instructional designers on the project team. The design we created was for a course that was based on a quest. Originally, the sponsor only needed training for a new system, but after seeing the quest, they asked if we could redesign the soft skills portion of their training in addition to the system training. When the scope of a project changes, project managers should communicate with the project sponsors and include them in the process of making decisions about how the change should be accommodated (Greer, 2010). On the project I worked on for developing systems training, the project managers accommodated that change by creating a change document, updating the schedule, and asking the project sponsors to r...